Once we have received your devices, the first and decisive step in our travel strategy begins: cleaning. We clean every single appliance carefully and thoroughly. We not only ensure that external dirt is removed, but also that the inside of the device is in the best possible condition. Our aim is to return hardware to you that is in perfect condition, both visually and functionally.

Your privacy is our priority. We realise that your old devices not only contain physical components, but also valuable and often sensitive data. Our technicians value security, which is why they follow a strict procedure to erase all content on your old devices in compliance with GDPR! Before a device enters the reuse process, we make sure that it no longer contains any trace of your personal or business information. For each deletion, you will also receive a certificate issued specifically for the serial number that proves the complete deletion.

After this thorough cleaning, the appliance is ready for a second phase of life. It is ready for use, in the best possible condition and can be handed over to our customers without hesitation.

Our technicians carefully scrutinise every device. They identify any damage to the appliance in order to determine precisely which spare parts are required. This thorough diagnostic process ensures that every problem can be recognised and efficiently rectified.

As soon as the exact damage has been determined, the repair work begins. The device is carefully repaired by our professionals and made usable again. Every step is carefully planned - every action is aimed at ensuring the longevity and reliability of the appliances!

After careful repair and inspection by our specialised technicians, another important step begins: the reuse process. At Thie, we not only focus on repair, but also on comprehensive reconditioning. This means that every device undergoes our strict quality test after it has been repaired. This ensures that it is not only functional, but also meets the quality standards you would expect from a new appliance!

Every piece of technology not only contains complex processes and impressive functions, but also a large number of high-quality materials. It would not only be uneconomical, but also irresponsible to simply throw them away!

Although every device has its life cycle, a defect does not mean the end of the valuable resources that are built into it. We are committed to keeping these resources in circulation. Instead of simply discarding broken devices, we pass them on to a partner company that specialises in recycling the valuable resources. In this way, we ensure that nothing is wasted and that the materials find new life in other products or applications.

Together with ‘Lienen-Recycling’, we are moving towards a green future. Thanks to our close collaboration, we ensure that appliances that can no longer be repaired are recycled in a responsible and environmentally friendly manner. In this way, we are helping to protect valuable resources and preserve them for future generations.